Destinations and Communicator Modules

Communicator can place a call to any system destination, for example: extensions, queues, conferences, voicemail, system calls, or parking. Calls can be placed with a drag-and-drop motion from one extension to another, or directly from the phone display to the extension, for example. Right clicking on a contact name offers more possible actions regarding the selected extension.

This way the user can:

- Make a call from Communicator

- Make a Video Call from Communicator

- Chat with the selected contact

- Send an email to a contact

- Block the selected contact

- Call the selected contact On Available

- Check Voicemail

- Monitor calls

- Add the selected contact to 'Favorites'

- See more information about the contact

- See a chat history with the selected contact

- Re-request subscription

Placing Phone Calls

1. Open Phone module

  • Click on the Phone module icon to show the Phone module.

2. Dial entering the phone number

  • Use the Phone module dial keypad or keys on your keyboard to enter the phone number you want to dial.
  • Click on the Dial icon to place a call.

3. Dial with Drag and Drop

  • With your mouse click and hold any contact from the contact list, then drag the selected contact from the Communicator list to the phone module area, and Release (Drop) the contact.
  • Click the Dial button to place a call.

Live call

4. Transfer options:

  • Blind/transfer to a phone number: Type in some number (i.e. mobile phone) and transfer the call to it.
  • Transfer to another ongoing call: If a user has 2 or more active calls, he can transfer the calls from one to another. One simple scenario is:

A Communicator user is talking to John Doe. He receives a call from Allison Smith while speaking to John Doe. The Communicator user is now able to add Allison Smith to the existing call with John Doe and all 3 participants will now hear each other.

5. Switch phone

  • During a live call, you can use the Switch Phone button to initiate ringing across all registered devices so the user to continue the call on another device. A perfect example would be switching from your desk phone to your mobile when you need to leave your office but would like to continue your call.

6. Call Monitor

If your administrator enables Call Monitor on your extension in CloudPBX Enhanced Services, you will be able to listen to any call in real time. When a call is placed, right click on the user that is on call and choose Call Monitor. You can escalate from silent monitoring to “barging in” to speaking with all parties.

Phone

The phone module area where information about possible missed calls is shown.

  • From the phone module you can set up office and mobile phones by clicking the settings icon next to missed calls information.
  • Select your audio device by clicking the headset icon. It points to the Preferences->Phone->Audio devices section where you can choose which Input, Output, and Ringtone device to use.
  • A green (or eventually red) circle shows the Phone module connection status. If green is shown, the Phone module is connected and the user can place calls. If a red circle is shown, the Phone module is not connected and the user is unable to place a call, in which case the user should contact their system administrator.
  • The attachment sign is used to attach the phone module to the CloudPBX window.
  • In the Phone module you can see which phone mode is set by default. If you have selected both modes, click on the dropdown menu and switch to another mode. Next to this dropdown there is a DND icon with the option to set your status to Do Not Disturb.
  • Phone module area where a contact is shown after the Drag-and-Drop action.
  • Phone module area where a dialed contact's phone number is shown.
  • Speaker volume tuner. Adjust the speaker volume by moving the slider up or down. Do not increase volume more than needed because it can induce hearing loss.
  • Microphone volume tuner. Adjust the microphone volume by moving the slider up or down.
  • Phone module dial keypad. Used for entering phone numbers.

Voice Conference

  • Plus sign used to invite a contact using his landline or mobile number.
  • The attachment sign is used to attach the phone module to the CloudPBX window.
  • Select a box to choose from a conference room
  • The Voice Conference module area where a contact is shown after Drag-and-Drop.
  • To remove a contact from a Chat Group, click
  • Click on Start button to start the Voice Conference.
  • Click on Close to close the Voice Conference.

Chat in a Group

1. Open Group Chat module

  • Click on Group Chat module icon to show Group Chat module.

2. Group Chat with Drag and Drop

  • With your mouse click and hold any contact from the contact list, then drag the selected contact from the Communicator list to the Group Chat module area, and Release (Drop) the contact. Repeat this action to Drag-and-Drop more contacts into the Group Chat.
  • Click on the Start button to start a Group Chat with the selected contacts.
  • Group Chat module area where the name of the module is shown.
  • Attachment sign is used to attach phone module to CloudPBX window.
  • Group Chat module area where contact is shown after Drag and Drop action.
  • To remove a contact from the Chat Group, click on X

Voicemail

  • Select a Voicemail message and click X to delete it. Please note, voicemail delete is permanent.
  • Click FOLDER to move the selected voicemail message to the old messages directory.
  • Click PHONE to place a call to a contact who left a voicemail message.
  • Click PLAY to play the selected voicemail message.
  • Click NEW MESSAGE tab to show new voicemail messages.
  • Click OLD MESSAGE tab to show old voicemail messages.

Placing Video Calls

Initiating Video Call - To place a video call, right click on a Communicator contact and select Video Call from the drop-down menu.

Sending Fax

1. Outgoing faxes

  • Click on the Fax module icon, then select Send fax to open the Fax module.
  • Read the information message and click the OK button.

PDF file:

  • Enter the path or browse for a PDF file that you wish to send using the icon.

Information that you enter in the Send Fax wizard will be displayed on the Fax cover page if you choose to send a cover page.

In the Send Fax window you can see two sections, To and From.

TO Section

  • Name: Enter the name of recipient. For example, Tim Barr.
  • Fax: Enter the phone number to which you want to send your fax, for example 0261718199.
  • Phone: Enter the phone number of the recipient.
  • Email: Enter the recipient's email.
  • Company: Enter the recipient's company name.

FROM Section

  • Name: This field will be automatically populated with your Communicator username.
  • Fax: Enter your fax number.
  • Phone: Enter your phone number.
  • Email: Enter your email.
  • Company: Enter your company's name.

Additional information like comments and status can be entered also.


2. Incoming faxes

  • Show list of all received and pending fax documents.